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UK Retail Online Christmas Shopping Recap Report 2014
Read the UK Retail Online Shopping Recap Report to discover online retail shopping data and trends from the 2014 November and December

15 Top-Paying Certifications for 2015
It's always a good idea to take stock of your skills, your pay, and your certifications. To that end, here is a review of 15 of the


Top Tools for Optimizing Your Sales Team
It's a simple fact - if your sales team has the data and tools to reduce the level of friction in the sales process - everyone wins.

The Contact Center Selection Checklist
Numbers speak for themselves: it costs about $500/visit to service a customer in person, $5.66/call with a live agent in a contact center,


10 Tips for Creating Social Engaging Social Content
Use the 10 tips to create your Field-Of Dreams moment.

IT Compliance for Dummies
This eBook explains IT policy compliance and the steps your organization needs to carry out to prove compliance to an independent auditor.


Turn Your Contact Center from Cost Center to Revenue Generator
All enterprises must exceed customer expectations to achieve a competitive edge.

Mentoring That Works: Avoid 6 Common Mistakes
Find out how to overcome the most common challenges to running an effective mentoring program.


A Blueprint for Maximizing Recognition
Design your employee recognition program for true business results.

Workforce Management Trends Report 2014 - 2015
Find out how other organizations design, execute, and measure workforce management programs.

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